Terms and Conditions

1. Acceptance of Terms

By downloading, installing, or using the Ulloor Styles app, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our app.

2. Definitions

Term	Meaning
App / Application	Ulloor Styles mobile application
Platform	Booking platform and related services
User	Any person using the app (customers or salon owners)
Customer	Users who book salon services
Salon Owner	Users who provide salon services
Services	Beauty and grooming services offered
Booking	Confirmed appointment for services
We / Us / Our	Ulloor Styles and its operators

3. Eligibility and Account Registration

3.1 Age Requirements

The app is intended for users 13 years or older. Users under 18 should use the app with parental guidance. We do not knowingly collect personal information from children under 13.

3.2 Account Registration

• Provide accurate and complete information
• Maintain account confidentiality
• Valid phone number required for SMS verification
• One account per phone number
• Notify us of any unauthorized use

3.3 Account Types

• Customer Account: For booking services
• Salon Owner Account: For providing services. Business information should be accurate

3.4 Salon Verification Process

The verification process includes:

• Photo Verification: Upload 2-5 clear photos of your salon with the business name clearly visible
• Review Process: Our team reviews submissions to ensure authenticity
• Approval Status: Accounts progress through "Not Started" → "Awaiting Approval" → "Approved" or "Re-upload Required"
• Re-submission: If photos are unclear, you may be asked to upload new photos
• Booking Access: Only approved salons can receive customer bookings

This process helps ensure customers connect with legitimate, verified businesses and maintains the integrity of our platform.

4. Platform Usage Rules

4.1 Permitted Uses

• Book and manage salon appointments
• Communicate with customers/salon owners
• Leave reviews and ratings
• Upload profile and salon photos
• Process payments through integrated methods

4.2 Prohibited Uses

You must not:

• Engage in illegal, fraudulent, or harmful activity
• Harass or abuse other users
• Upload offensive or copyrighted content
• Attempt hacking or disruption of the platform
• Create fake accounts or impersonate others
• Spam or send unsolicited communications
• Compete unfairly or scrape platform data
• Violate any applicable laws/regulations

5. Booking Terms

5.1 Booking Process

• Subject to salon availability
• Confirmation sent via app notification
• Arrive on time
• Pricing/services set by individual salons
• Salon Listing: Salons are listed based on their registration date, with earlier registered salons appearing first

5.2 Cancellation Policy

Cancellation Time	Customer Cancellation	Salon Cancellation
> 1 hour before	Free cancellation	Free cancellation
< 1 hour before	Not allowed	Must provide valid reason
No-show	Customer failed to attend	Customer may leave review

5.3 Auto-Cancellation Policy

5.4 Rescheduling

Rescheduling option is not available in the current version of the app.

5.5 Walk-in Services

• Walk-in details can be recorded by salon owners for business tracking only
• The app is not designed for walk-in bookings by customers

6. Payment Terms

6.1 Payment Methods

• Offline Payment: Cash or card at the salon after service completion

All payments are collected directly at the salon upon service completion.

6.2 Pricing and Fees

• Service prices are set by individual salon owners
• Prices displayed include applicable taxes
• Platform does not charge booking fees to customers
• Ulloor Styles currently provides the platform free of charge for salon owners during the initial launch period
• Any future changes to pricing or commission for salon owners will be communicated in advance

6.3 Refunds

• Refunds are not applicable as payments are collected directly at the salon.
• In case Ulloor Styles introduces online pre-payment options in the future, a separate refund and cancellation policy will apply and will be communicated in advance.

7. Salon Owner Obligations

7.1 Business Requirements

• Must operate a legitimate salon business
• Maintain accurate business information
• Comply with local health and safety regulations

7.2 Service Obligations

• Honor confirmed bookings
• Provide services as described
• Keep business hours updated and accurate
• Respond promptly to customer inquiries

7.4 Revenue & Reporting

• Platform provides revenue tracking tools
• Salon owners handle their own tax obligations
• Business data remains secure and confidential

8. Content & Intellectual Property

8.1 User Content

• You retain ownership of content you upload (photos, reviews, etc.)
• You are responsible for rights to content
• Platform may remove inappropriate or infringing content

8.2 Platform Content

• Intellectual Property (IP): The app's design, layout, code, features, and content are the property of Ulloor Styles
• Trademarks/Logos: All trademarks, logos, and brand names in the app belong to their respective owners. Users may not copy or use them without permission

9. Privacy & Data Protection

• Only necessary information is collected
• Data stored securely using industry-standard practices
• Personal information is not sold to third parties
• Users control privacy settings

See our Privacy Policy for details.

10. Disclaimers & Limitations

10.1 Service Availability

• App is provided "as-is"; uninterrupted service is not guaranteed
• Temporary maintenance may occur
• Features may change or be removed
• Not responsible for device compatibility issues

10.2 Third-Party Services

• Third-party integrations used by the platform may experience disruptions
• Platform is not responsible for third-party service failures
• Third-party terms may apply

10.3 Limitation of Liability

• Liability limited to the maximum extent permitted by law
• Not liable for indirect, incidental, or consequential damages

11. User Responsibilities

11.1 Customer Responsibilities

• Arrive on time
• Provide accurate info
• Treat salon staff respectfully
• Pay for services
• Follow salon rules

11.2 Salon Owner Responsibilities

• Maintain professional standards
• Keep info accurate and updated
• Honor bookings made through the platform
• Respect customer's booked slot timings and avoid unnecessary delays
• Comply with health and safety regulations
• Treat customers fairly

12. Dispute Resolution

12.1 Internal Resolution

• Attempt resolution through direct communication first
• Platform may mediate if requested

12.2 Formal Complaints

• Submit complaints via email at ulloorapps@gmail.com
• Platform investigates fairly and promptly
• Serious violations may result in suspension

12.3 Legal Action

• Unresolved disputes may require legal action
• Indian law governs; courts in Salem, Tamil Nadu have exclusive jurisdiction

13. Account Termination

13.1 Voluntary

• Delete account via app settings
• Deletion is permanent
• Some data may be retained for legal/business purposes

13.2 Involuntary

Platform may terminate accounts for:

• Violation of T&C
• Fraudulent/illegal activity
• Repeated policy violations
• Abuse of other users
• Security concerns

14. Updates & Modifications

14.1 App Updates

• Updates may be mandatory for security or functionality
• Features may be added or removed

14.2 Terms Updates

• Terms may change periodically
• Material changes communicated via app
• Continued use = acceptance
• Users may terminate account if they disagree

15. Force Majeure

Not liable for failure due to:

• Natural disasters, emergencies, pandemics
• Government actions
• Internet/telecom failures
• Third-party service disruptions

16. Governing Law & Jurisdiction

These Terms shall be governed and construed in accordance with the laws of India. Any disputes arising out of or in connection with the use of Ulloor Styles shall be subject to the exclusive jurisdiction of the courts located in Namakkal, Tamil Nadu, India.

17. Contact Information

18. Acknowledgment