Terms and Conditions

1. Acceptance of Terms

By downloading, installing, or using the Ulloor Styles app, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our app.

2. Definitions

Term	Meaning
App / Application	Ulloor Styles mobile application
Platform	Booking platform and related services
User	Any person using the app (customers or salon owners)
Customer	Users who book salon services
Salon Owner	Users who provide salon services
Services	Beauty and grooming services offered
Booking	Confirmed appointment for services
We / Us / Our	Ulloor Styles and its operators

3. Eligibility and Account Registration

3.1 Age Requirements

The app is intended for users 13 years or older. Users under 18 should use the app with parental guidance. We do not knowingly collect personal information from children under 13.

3.2 Account Registration

• Provide accurate and complete information
• Maintain account confidentiality
• Valid phone number required for SMS verification
• One account per phone number
• Notify us of any unauthorized use

3.3 Account Types

• Customer Account: For booking services
• Salon Owner Account: For providing services. Business information should be accurate

3.4 Salon Verification Process

The verification process includes:

• Photo Verification: Upload 2-5 clear photos of your salon with the business name clearly visible
• Review Process: Our team reviews submissions to ensure authenticity
• Approval Status: Accounts progress through "Not Started" → "Awaiting Approval" → "Approved" or "Re-upload Required"
• Re-submission: If photos are unclear, you may be asked to upload new photos
• Booking Access: Only approved salons can receive customer bookings

This process helps ensure customers connect with legitimate, verified businesses and maintains the integrity of our platform.

4. Platform Usage Rules

4.1 Permitted Uses

• Book and manage salon appointments
• Communicate with customers/salon owners
• Leave reviews and ratings
• Upload profile and salon photos
• Process payments through integrated methods

4.2 Prohibited Uses

You must not:

• Engage in illegal, fraudulent, or harmful activity
• Harass or abuse other users
• Upload offensive or copyrighted content
• Attempt hacking or disruption of the platform
• Create fake accounts or impersonate others
• Spam or send unsolicited communications
• Compete unfairly or scrape platform data
• Violate any applicable laws/regulations

5. Booking Terms

5.1 Booking Process

• Subject to salon availability
• Confirmation sent via app notification and/or WhatsApp message to your registered phone number
• Arrive on time
• Pricing/services set by individual salons
• Salon Listing: Salons are listed based on distance from the customer. Customers may also search for a specific city and adjust the search radius to find salons. This requires location permission, which can be granted or denied in device settings

5.2 Cancellation Policy

Cancellation Time	Customer Cancellation	Salon Cancellation
> 1 hour before	Free cancellation	Free cancellation
< 1 hour before	Not allowed	Must provide valid reason
No-show	Customer failed to attend	Customer may leave review

5.3 Rescheduling

• Customers can reschedule their booking at their own convenience
• Salons may request a customer to reschedule in unavoidable situations; the request is sent to the customer, who can then choose a new time
• Any advance payment already made carries forward automatically to the rescheduled booking — see Payment Terms below

5.4 Walk-in Services

• Walk-in details can be recorded by salon owners for business tracking only
• The app is not designed for walk-in bookings by customers

6. Payment Terms

6.1 Payment Methods

• Advance Payment: A booking advance of ₹11 is collected via Razorpay at the time of booking to confirm your appointment. Razorpay accepts UPI, debit/credit cards, net banking, and popular digital wallets
• Balance Payment: The remaining service amount is paid directly at the salon (cash or card) upon service completion, as before
• Billing Timing: The advance is charged once, immediately when you complete checkout for a booking. There are no recurring charges or subscriptions — each booking is billed separately
• Payment Security: All transactions are processed directly by Razorpay over an encrypted (TLS/SSL) connection. Ulloor Styles does not receive, process, or store your card number, CVV, UPI PIN, or net-banking credentials at any point — see our Privacy Policy for details

6.2 Advance Payment & Settlement

• The advance payment is non-refundable, except as described in 6.4 Refunds below
• If a customer reschedules their booking, the advance already paid is carried forward to the new appointment — it is not lost
• Ulloor Styles receives the advance payment on behalf of the salon and settles it to the salon on a weekly or monthly basis, as agreed with the salon at the time of onboarding
• Settlement is made only for bookings marked as completed; salons should update the booking/service status promptly to ensure timely settlement
• The settlement frequency and method may be updated over time at Ulloor Styles' discretion; salons will be notified of any change

6.3 Pricing and Fees

• Service prices are set by individual salon owners
• Prices displayed include applicable taxes
• Platform does not charge additional booking fees to customers beyond the advance payment
• Ulloor Styles currently provides the platform free of charge for salon owners during the initial launch period
• Any future changes to pricing or commission for salon owners will be communicated in advance
• Ulloor Styles reserves the right to change the advance payment amount at any time. Any such change will be communicated to users in advance (e.g., via app notification or an update to these Terms) and will not affect bookings already confirmed

6.4 Refunds

• The advance payment is non-refundable for customer-initiated cancellations or no-shows
• Exceptions — the advance will be refunded in full if: (a) the salon cancels your confirmed booking or is otherwise unable to honor it; or (b) a technical or system error prevents your booking from being confirmed despite the advance being successfully collected
• Eligible refunds are processed back to your original payment method via Razorpay and typically reflect within 5–7 business days of approval
• To request a refund you believe you are eligible for, contact us at ulloorapps@gmail.com with your booking reference
• If you need to change your appointment time instead of cancelling, please reschedule — your advance will carry forward
• Any future changes to this refund policy will be communicated in advance

7. Salon Owner Obligations

7.1 Business Requirements

• Must operate a legitimate salon business
• Maintain accurate business information
• Comply with local health and safety regulations

7.2 Service Obligations

• Honor confirmed bookings
• Provide services as described
• Keep business hours updated and accurate
• Respond promptly to customer inquiries
• Manage bookings, profile, and services through the salon web dashboard, and keep your profile up to date so customers see accurate information
• Mark bookings as completed promptly, since advance settlement is processed only for completed services

7.4 Revenue & Reporting

• Platform provides revenue tracking tools
• Salon owners handle their own tax obligations
• Business data remains secure and confidential

8. Content & Intellectual Property

8.1 User Content

• You retain ownership of content you upload (photos, reviews, etc.)
• You are responsible for rights to content
• Platform may remove inappropriate or infringing content

8.2 Platform Content

• Intellectual Property (IP): The app's design, layout, code, features, and content are the property of Ulloor Styles
• Trademarks/Logos: All trademarks, logos, and brand names in the app belong to their respective owners. Users may not copy or use them without permission

9. Privacy & Data Protection

• Only necessary information is collected
• Data stored securely using industry-standard practices
• Personal information is not sold to third parties
• Users control privacy settings
• By providing your phone number and placing a booking, you consent to receive booking-related transactional messages about that booking over the WhatsApp Business Cloud API (provided by Meta Platforms, Inc.), in addition to in-app notifications. These are limited to transactional and operational updates — never marketing — and you may ask us to stop them at any time. See our Privacy Policy for details on what's shared with Meta

See our Privacy Policy for details.

10. Disclaimers & Limitations

10.1 Service Availability

• App is provided "as-is"; uninterrupted service is not guaranteed
• Temporary maintenance may occur
• Features may change or be removed
• Not responsible for device compatibility issues

10.2 Third-Party Services

• Third-party integrations used by the platform may experience disruptions
• Platform is not responsible for third-party service failures
• Third-party terms may apply

10.3 Limitation of Liability

• Liability limited to the maximum extent permitted by law
• Not liable for indirect, incidental, or consequential damages

11. User Responsibilities

11.1 Customer Responsibilities

• Arrive on time
• Provide accurate info
• Treat salon staff respectfully
• Pay for services
• Follow salon rules

11.2 Salon Owner Responsibilities

• Maintain professional standards
• Keep info accurate and updated
• Honor bookings made through the platform
• Respect customer's booked slot timings and avoid unnecessary delays
• Comply with health and safety regulations
• Treat customers fairly

12. Dispute Resolution

12.1 Internal Resolution

• Attempt resolution through direct communication first
• Platform may mediate if requested

12.2 Formal Complaints

• Submit complaints via email at ulloorapps@gmail.com
• Platform investigates fairly and promptly
• Serious violations may result in suspension

12.3 Legal Action

• Unresolved disputes may require legal action
• Indian law governs; courts in Salem, Tamil Nadu have exclusive jurisdiction

13. Account Termination

13.1 Voluntary

• Delete account via app settings
• Deletion is permanent
• Some data may be retained for legal/business purposes

13.2 Involuntary

Platform may terminate accounts for:

• Violation of T&C
• Fraudulent/illegal activity
• Repeated policy violations
• Abuse of other users
• Security concerns

14. Updates & Modifications

14.1 App Updates

• Updates may be mandatory for security or functionality
• Features may be added or removed

14.2 Terms Updates

• Terms may change periodically
• Material changes communicated via app
• Continued use = acceptance
• Users may terminate account if they disagree

15. Force Majeure

Not liable for failure due to:

• Natural disasters, emergencies, pandemics
• Government actions
• Internet/telecom failures
• Third-party service disruptions

16. Governing Law & Jurisdiction

These Terms shall be governed and construed in accordance with the laws of India. Any disputes arising out of or in connection with the use of Ulloor Styles shall be subject to the exclusive jurisdiction of the courts located in Namakkal, Tamil Nadu, India.

17. Contact Information

18. Acknowledgment