Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register and use our app, we may collect:

Data Type	Purpose	User Type
Phone Number	Authentication, booking confirmations, communication	All Users
Full Name	Profile identification, booking records	All Users
Gender	Service personalization, salon filtering	Customers
Profile Photo (Optional)	Profile identification, enhanced experience	All Users
Email Address (Optional)	Communication	Salon Owners
Business Address	Salon location, customer navigation	Salon Owners
Device Location (Optional)	Nearby salon search, distance-based listing, city/radius search	All Users
Business Hours	Booking availability, service scheduling	Salon Owners
Service Details & Pricing	Booking management, payment processing	Salon Owners
Bank Account (Account Number, IFSC) or UPI ID	To transfer (settle) collected advance payments to the salon	Salon Owners

1.2 Booking Information

We collect and store booking-related data, including:

• Dates and times
• Selected services and pricing
• Payment status and method
• Booking status (confirmed, completed, cancelled, no-show)
• Cancellation reasons and notes
• Service completion timestamps

1.3 Technical Information

We automatically collect:

• Device information and operating system
• App usage analytics and performance data
• Login timestamps and session details
• Error logs and crash reports

2. How We Use Your Information

2.1 Primary Purposes

• Service Delivery: Process bookings, manage appointments, and enable communication between customers and salons
• Authentication: Verify user identity via phone number
• Payment Processing: A small advance payment (₹11) is collected via Razorpay at the time of booking to confirm your appointment; the remaining service amount is paid directly at the salon. For salon owners, we use bank account or UPI details solely to transfer (settle) their share of collected advance payments
• Location-Based Discovery: Use device location (with permission) to show nearby salons, support city search, and let customers set a search radius
• Communication: Send confirmations, reminders, and updates via in-app notifications and WhatsApp messages
• Customer Support: Handle issues, cancellations, and inquiries

2.2 Business Operations

• Maintain booking records and service history
• Improve functionality and user experience
• Prevent fraud and ensure security
• Comply with legal requirements
• Salon Verification: Review uploaded photos and business information to prevent spam and ensure service quality

3. Information Sharing and Disclosure

3.1 Between Users

To complete bookings:

• To Salon Owners: Customer name, phone number, profile photo, booking details
• To Customers: Salon name, address, phone number, services, pricing, and business hours

3.2 Third-Party Service Providers

We share customer and service provider information with trusted third-party service providers solely to perform essential app functionality and service operations on our behalf:

• Firebase (Google): Authentication, database, storage, analytics
• Razorpay: We use Razorpay to process the advance payment collected at the time of booking. To process your payment, we share your name, phone number, and email address (if provided) with Razorpay; Razorpay directly collects and processes your card, UPI, net banking, or wallet details on its own secure platform. Ulloor Styles does not receive, process, or store your card number, CVV, UPI PIN, or full bank account credentials. All payment transactions are encrypted using industry-standard Transport Layer Security (TLS/SSL), and Razorpay is a PCI-DSS Level 1 compliant payment processor. See Razorpay's Privacy Policy for details on how Razorpay handles your payment data
• Salon Settlement Payouts: For salon owners, we collect bank account (account number, IFSC code) or UPI ID details solely to transfer their share of collected advance payments on a weekly or monthly basis. These details are used only for settlement payouts and are not shared with any party other than the banking channels required to complete the transfer

3.3 Transactional Messaging via WhatsApp Business API

See WhatsApp's Privacy Policy and Meta's WhatsApp Business Terms for more information on how Meta handles this data. If you'd rather not receive WhatsApp updates, contact us at ulloorapps@gmail.com and we'll turn them off for your account.

We do not sell your personal information to third parties.

3.4 Device Permissions

Our app requests the following device permissions for specific functionality:

• 📷 Camera Access: To take salon photos for verification and profile pictures. Photos are stored securely on Firebase and used only for business identification and profile display.
• 🖼️ Photo Gallery/Media Library: To select existing photos from your device for salon verification and profile pictures. We only access photos you specifically choose to upload.
• 🔔 Push Notifications: To send booking confirmations, appointment reminders, cancellation alerts, and salon approval status updates. You can disable notifications in your device settings at any time.
• 📍 Location Access: To find and list salons near you, support city search, and let you set a search radius. Salon owners may also be asked for location to help customers discover their salon. You can deny this permission and search by city instead.

Permission Control: You can grant or deny these permissions in your device settings. Denying permissions may limit some app functionality but won't prevent basic usage. WhatsApp messages (see §3.3 above) are handled separately — they use your registered phone number rather than a device permission.

3.5 Legal Requirements

We may disclose data when required by law, court order, or to:

• Comply with legal obligations
• Protect rights and property
• Ensure user safety and prevent fraud
• Respond to government requests

3.6 Business Transfers

In case of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

4. Data Storage and Security

Location: Data is stored securely on Google Firebase servers worldwide.

Security Measures:

• Encrypted transmission (HTTPS, TLS)
• Secure authentication (Firebase Auth)
• Access controls and monitoring
• Secure image storage with Firebase Storage

Retention:

• Active accounts: Data retained while account is active
• Booking history: Retained as needed for business records
• Deleted accounts: Permanently deleted immediately upon request

5. Your Rights and Choices

• Access: View your data via the app
• Update: Modify profile info and preferences
• Delete: Request deletion via in-app settings

6. Permissions and Device Access

6.1 Required

• Phone: OTP authentication
• Internet: App functionality
• Storage: Offline caching

6.2 Optional (revocable anytime in device settings)

• Camera: Profile/salon photos
• Photo Gallery: Select images
• Phone Calls: Direct user communication
• Location: Nearby salon search and distance-based listing

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect such data. If you believe a child has provided information, contact us to remove it.

8. International Data Transfers

Your data may be transferred to servers outside your country, including the U.S., where Firebase is hosted. We ensure safeguards in line with applicable privacy laws.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of changes by:

• Posting in the app
• Sending notifications
• Updating the "Last Updated" date

Continued use of our app means you accept the revised policy.

10. Contact Information

11. Data Breach Notification

In the unlikely event of a breach:

• Authorities will be notified within 72 hours (where legally required)
• Affected users will be informed promptly
• We will share details of the breach, mitigation steps, and recommended precautions

12. Governing Law

This Privacy Policy is governed by the laws of India. If you access our services from outside India, you consent to the transfer and processing of your information in accordance with this policy.